If you do not send us the QuickSupport ID, we cannot connect to you! If the password is anything other than ****, send that too. Send us the 9 or 10-digit ID via email.Launch the downloaded QuickSupport app (usually in your Downloads folder).Try to follow these steps at least 20 minutes prior to our appointed time.Here is a brief overview of the steps involved: Both you and our support technician will be able to control your mouse pointer, press keys, and if you have a microphone (most Macs), we can even speak with each other over the same TeamViewer QuickSupport connection! Tap on Remote Control button to connect the Mac from iPhone or iPad.Screen sharing is a way for us to see exactly what you see on your screen. Run it, then enter the Partner ID and password from TeamViewer on the computer. The download link can be found from previous linked page. Install TeamViewer app on your iPhone or iPad. After that click Remote Control from the left pane of TeamViewer, you will see Your ID and Password. Just follow the on-screen tips in TeamViewer. Launch TeamViewer on your desktop or laptop, you will be prompted to grant it the system access required, such as Screen Recording and Accessibility access. In this very basic article, we’ll explain how to use the free version of TeamViewer to remotely control or view the screen of a remote Mac.įirst of all, download and install TeamViewer on the Mac, the device to be controlled. ![]() It provides us a simple way to access desktop computers remotely, as well as transfer files to your remote computer or your mobile device. If you need to control a Mac remotely from your iPhone or iPad, help your clients, colleagues and friends troubleshoot computer problems on the go, you need a remote control program.
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